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I am having problems purchasing, or using the checkout page. What should I do?

If the checkout page or other parts of the site are loading slowly, or behaving unexpectedly, the most likely cause is an outdated browser.

1. If you are using an older browser, we recommend you upgrade to one of these newer more modern browsers (both are Free):

Mozilla Firefox – https://www.mozilla.org/en-US/firefox/new/
Google Chrome – https://www.google.com/chrome

Either of the above browsers should allow you to use the site without further problem.

2. To support our international customers, the checkout page makes use of dynamic city and state pop-up menus. Depending on connection speed, sometimes it takes a moment for the State pop-up menu to update. Try selecting your Country first, then wait a moment for the form to update before selecting State.

If neither of these steps solves your problem, you can use our Order Form to order by mail or fax, or Contact Us with a description of your problem, and we will respond as soon as possible.