My Videos

Frequently Asked Questions

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If you have a question not answered on this page, please contact us.

Can I make purchases over the phone or via mail order?

If you prefer to order by mail or fax, please download our Order Form.

Our website makes it easy to buy our products quickly and securely. Simply go to the Store Page. From there you may purchase videos by selecting your desired format and clicking Add to Cart.

Payments are accepted by credit card or eCheck, using secure 128-bit encryption. Your credit card information is never stored or known to us, so you may rest assured that your transaction is safe.

We ship within the U.S. or internationally for a flat rate shipping cost of $5 or $10 respectively.

Please Contact Us if you have any questions.

Can I purchase without a credit card?

Yes! We accept E-Check. During checkout, simple select E-Check as your payment type. You only need to provide your bank name, routing number, and account number (these numbers can be found along the bottom of your printed checks).

where to find your e-check information

Is it permitted to play a DVD for a group or event?

Group presentation of any CSU DVD is prohibited, except under special extended license. Extended licenses may be purchased on our Extended License Purchase Page.

Can I play my videos on AppleTV?

Yes. You can watch the videos on your Apple TV using Airplay on newer Macs running Mavericks. See this article for more information.

You can also play the videos on your AppleTV using any iPhone or iPad running iOS6 or later. Just login to the site using your Safari app on your device and use the Airplay button to view the videos on your AppleTV.

What if I forget my Password?

If you have forgotten your password, go to the Reset Password Page. From there, enter your email address, and then click “Get New Password”. Within a few minutes, you will receive an email containing a special link that will allow you to create a new password.

If you do not receive the email within a few minutes, please be sure to check your Spam or Junk folder. If you no longer have access to the email account you believe you originally used to setup your account, you can register for a new account.

If you have purchased videos using an email account that you no longer have access to, use our Contact Page to make a support request. In your message, please include your full name and the email address you believe you originally used to setup your account. Someone from our support team will respond within two business days with next steps.

What is the “Web Streaming” video format?

The Web Streaming format allows you to watch your purchased videos directly on this website – using any standard web browser – directly from your computer or mobile device. You don’t need to download anything, you just need to be connected to the internet. If you can watch YouTube videos, you can play your Web Streaming videos.

To access your purchased Web Streaming videos, simply go to www.storyoftheuniverse.org and log in by clicking the My Videos tab at the top right of the screen.

When you purchase Web Streaming videos, you do not download any file to your computer. (Due to the length of our programs, downloads would be prohibitively large and slow to download.) Instead, you receive a perpetual, non-transferable license to access the videos directly from our website – using any standard web browser. This is the same principle behind Netflix instant videos. Your access is immediate, you do not need to download anything, you just need to be connected to the internet.

How long do I have access to my Streaming Videos? Do they expire?

When you purchase a Web Streaming video from our website, you are buying a perpetual, lifetime license to watch the video on our website. Buy once, enjoy for a lifetime.

The only limitations are that you may not share, sell or transfer your license to anyone else, and you may not copy, broadcast, distribute, or reuse the content of any video in any form, whether that be a full video or excerpt.

Are all episodes included when I buy Web Streaming videos?

For programs that contain multiple episodes, you have the option of buying the full program, or individual episodes. When you buy the full program, such as from the store page, all individual episodes of that program are included with your purchase.

If I buy one or more individual episodes, is it possible to “upgrade” to the full program?

No. Full program pricing does not change even if you have already purchased one or more individual episodes from that program. If you want to purchase the entire program, you must pay the full price. You will then have perpetual lifetime access to all episodes within that program.

How much does shipping cost?

For shipping DVDs we charge a flat rate of $5.00 within the United States, and $15.00 internationally per order for shipping. (There is no shipping charge for Web Streaming videos.)

How do I play my videos in full screen?

In the video player, move your mouse over the video to reveal the on-screen controls at the bottom of the window. Toward the bottom right, click on the full screen icon to enter full screen mode.

What if I experience problems with video playback such as pauses or skipping?

Like all video websites, playback problems typically occur when there is an interruption to, or not enough bandwidth in your internet connection. Some things to try:

Be sure there are no other computers or devices on your connection doing bandwidth intensive tasks such as downloading, online gaming, or watching videos.

Playback interruptions can occur when not enough of the video has loaded to play smoothly with your internet connection speed. Therefore, it may help to pause the video and give it more time to load before beginning playback, or after you reposition (by rewinding or forwarding). If this doesn’t work, try reloading the web page.

Restarting your computer, quitting applications, or upgrading your web browser may also help. If you haven’t upgraded your web browser in a while, you might consider upgrading to one of these modern browsers (both are free):

Mozilla Firefox – http://www.mozilla.org/en-US/firefox/new/
Google Chrome – http://www.google.com/chrome

If none of these suggestions help, you may need to contact your internet service provider and see if they have a faster bandwidth plan available.

You may also request a refund for your order within the first 30 days of purchase. For more information, see our Refund Policy.

I am having problems purchasing, or using the checkout page. What should I do?

If the checkout page or other parts of the site are loading slowly, or behaving unexpectedly, the most likely cause is an outdated browser.

1. If you are using an older browser, we recommend you upgrade to one of these newer more modern browsers (both are Free):

Mozilla Firefox – http://www.mozilla.org/en-US/firefox/new/
Google Chrome – http://www.google.com/chrome

Either of the above browsers should allow you to use the site without further problem.

2. To support our international customers, the checkout page makes use of dynamic city and state pop-up menus. Depending on connection speed, sometimes it takes a moment for the State pop-up menu to update. Try selecting your Country first, then wait a moment for the form to update before selecting State.

If neither of these steps solves your problem, you can use our Order Form to order by mail or fax, or Contact Us with a description of your problem, and we will respond as soon as possible.