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Refund Policy

At Center for the Story of the Universe (CSU), we want our customers to absolutely love our products. For your peace of mind, you’re fully protected by a 30-Day money-back return policy.

If you are dissatisfied at any time during the first 30 days after purchase, simply return all physical products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a full refund. You will have your full purchase price refunded. That’s a firm promise and commitment.

In order to obtain a refund under this policy, physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in merchantable condition (i.e. we could resell them because they’re in good condition).

 

Contacting Us

Email your refund requests to support[at]storyoftheuniverse.org or use our Contact Page. Please include the words “Refund Request” in the subject line of your email.

Send your written refund requests by first class postal mail to:

Center for the Story of the Universe
Attn: Refunds
134 Coleen Street
Livermore, CA 94550
USA

To serve you and other customers better in the future, we request (but do not require) that you let us know the reason for your refund request. We want satisfied customers. Please be aware that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may violate applicable intellectual property rights law.

This refund policy was last updated on January 1st, 2013.